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Video Conferencing Used to Expedite Child Services
December 6th, 2008 by Video Conferencing Expert
The Placer County Department of Child Support Services has begun to use video conferencing for court proceedings in child services cases. This instant communication has allowed court documents to be created in a single day instead of the typical time which can take more than six weeks. This new system will allow disputes, payments and distributions to be handled much more quickly.
Troy Held, Director of the Placer County Child Support Services:
I am excited that the project has been initiated. It will significantly increase our efficiency and provide better service to the families who are our customers.
Videoconferencing also allows for instant feedback between the Child Support staff and the Court team for verification of important information. The idea to implement video conferencing into the system was had in 2003, however it wasn’t until last month that the funding and legal hurdles were overcome to make this possible. The project was first used in the Superior Court of Nevada County with the Sierra Nevada Regional Department of Child Support Services.
We believe this project will substantially benefit Placer County families, and will save money for both the state and county by improving efficiency. Funding for the project was awarded by a grant from the Placer County Air Pollution Control District.